VERITY FREARSON receives Feefo Platinum Trusted Service Award 2024
Harrogate Estate Agent, Verity Frearson has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
L to R – Matthew Stamford (Director), Danielle Parkinson & Josh Burns (Sales Negotiators)
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
Matthew Stamford, Director at Verity Frearson commented: “We’re absolutely delighted to receive another Platinum Trusted Service Award from Feefo. Maintaining the highest levels of customer service is our priority. The fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. Buying and selling a house can be a very stressful process and our staff work really hard to make that process as smooth as possible. As we enter 2024, we’ll continue to strive to uphold our incredibly high standards and remain Harrogate’s Top Selling Estate Agent.”
Congratulating Verity Frearson on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to the team at Verity Frearson for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
About Feefo
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
Please visit: www.feefo.com
About Verity Frearson
Verity Frearson is the award–winning Harrogate Estate Agents. When you offer a completely different approach to others, you will always stand out from the crowd.
We combine a dynamic and imaginative approach to marketing, with tried-and-tested methods, remarkable service and true commitment to hard work. We have thrived within the residential property market since 1921 and have a reputation for success that comes from being straightforward, honest and professional.
Please visit: www.verityfrearson.co.uk
